Privacy policy
Last updated: September 2026
At STEPS we respect your privacy. This page explains what we collect, why we need it, and how you can ask us to update or delete it.
What we collect
We collect what you choose to send us: name, mobile number, email (if provided), and your contact message or store order details. We may also record basic technical data such as device or browser type so the site works well — we do not sell it.
Why we use it
To reply to your enquiry, continue a care journey or store order, and share important service updates. We do not use your data for noisy ads, and we do not sell it.
WhatsApp and phone
If you reach us on WhatsApp or by phone, the conversation happens on your platform. We use that number only to continue support and follow-up.
Protection and retention
We keep data while it is needed for service or follow-up, then delete or deactivate it when it no longer is. We protect it with technical and organisational measures suited to our work.
Your rights
You can ask to access, correct, or delete your data within reasonable and legal limits. Send your request through the contact options below and we will reply as soon as we can.